What
makes EkoDisk.com different from the many companies that provide
similar products and services?
EkoDisk.com
offers earth friendly cd and dvd packaging exclusively! Oh yes, and
there is our standard prompt and polite service - high quality craftsmanship
- attention to detail - toll free customer service, support and fax
numbers, and a commitment to provide affordable and smart
products.
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How
long will it take to get my discs?
We
offer very quick turnaround times for our CD and DVD replication
and duplication services. This turnaround does not account for other
services that we provide. We will perform our design,
prepress and other services in a very prompt manner, however, they
may add time to the process. You can help to speed up the process
by reading
our guidelines here or by contacting us beforehand to
learn about media and art specifications.
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I
ordered 1000 discs and got more (or less) than that, why?
We
attempt to manufacture more discs than you actually need to ensure
that you get at least as many as you order. The science and realities
of mass production and printing make this necessary. Whether in the
package printing process or disc replication process, discs that
don't meet our high quality standards are pulled from the lot. These
discs are not shipped to you and you will not be charged for them.
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What
if I decide to cancel a graphic design, audio mastering or
DVD authoring job?
We
will cease work immediately and you will be billed only for time
spent up until that point.
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How
do I know that my order will look right after I send you the
files?
We
will send you proofs for your approval before we mass produce your
project.
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What
if I find a mistake after I receive my order?
With
our proof system and attention to detail, we ensure that your order
will indeed look the way you intended. If it is incorrect as a result
of a printing error, though uncommon, we will correct the job. If
it is an error that is missed in proofing by the customer, we will
work with you to correct the error in the most cost effective manner.
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How
much do you charge for your services?
Our
standard rate is $75 per hour, billable in half hour increments with
a one hour minimum. To remain competitive, many of our services and
products are priced in a "package deal" style and result
in a far better value than our standard rate. When you combine our
quality craftsmanship and our attention to detail along with our
toll free customer service and fax numbers, you'll find that EkoDisk.com
the smart choice, especially considering the quality of products
and and services that you receive!
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How
do I get a quote for my project?
Click
here for an instant quote! For custom quotes you can email us or
call us on our toll free phone number, either way it's free! Don't
delay, contact us today with no cost or commitment and let us provide
you with a custom quote for your project. Get
our contact information here.
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If
you have any questions about any of our services, please email
us and we'll gladly take the time to speak with you about
any of your questions, comments or concerns.